RJ’s Virtual Assistant Services is Moving

February 17, 2008

First of all, thank you everyone for your continued readership. I have created an identical blog over at http://rjswordprocessing.com.wordpress.com/. I want to be able to use my business domain name in my blog’s address. Once all of you have had a chance to update your bookmarks from https://rjcartw.wordpress.com/blog to http://rjswordprocessing.com.wordpress.com/, I will be discontinuing updating this blog (https://rjcartw.wordpress.com/blog). Once again, thank you for your continued readership and interest in my blog.

Rita J. Cartwright, Owner
RJ’s Word Processing Services
Your Business Success Is Our Success
http://rjswordprocessing.com
866-651-3073

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Two Sides To Every Story

February 15, 2008

I recently wrote a post titled, “Disadvantages of Outsourcing To Offshore Virtual Assistants.” Ella P. of Virtual Nook responded with a rebuttal in her blog, called “Bidding Wars of Virtual Assistants.”  Since there are two sides to every story, I am posting her rebuttal:

I came across an interesting blog earlier about the disadvantages of getting an offshore Virtual Assistant. I can’t help but disagree! There are a lot of criticism thrown on offshore virtual assistants like me and I am compelled to react.

Language Barrier – Yes, I agree that English is my second language. In fact, I still feel more comfortable in speaking Filipino however, this doesn’t mean that we are not competitive enough to comprehend or communicate using other languages. If this is the case, then I guess the call center industry here in the Philippines wouldn’t be as successful as it is now if not for our good communication skills. Not all offshore virtual assistants have poor communication skills. Let’s not generalize.

Interest in the client’s business – I can’t seem to understand why offshore virtual assistants are being criticized for not having vested interest in our client’s business. I believe that this has nothing to do with geographical location. As a virtual assistant, your main goal is to protect and help your clients business achieve targets and increase sales. Loyalty and integrity is not based on geographical location of a person.

Internet access – yes, I agree that as virtual assistants, we rely on the internet. It is difficult or maybe impossible to work for a client without it. India’s internet outage is an isolated case and shouldn’t be taken against us.

The industry of Virtual Assistants is now becoming more and more competitive. Bidding wars between offshore and onshore providers continue to heat up at oDesk, iFreelance, etc…Business wouldn’t be fun without competition, right?

Rita J. Cartwright, Owner
RJ’s Word Processing Services
Your Business Success Is Our Success
http://rjswordprocessing.com
866-651-3073


Disadvantages of Outsourcing to Offshore Virtual Assistants

February 8, 2008

As an onshore Virtual Assistant and small business owner, I feel obligated to inform small business owners about the disadvantages of outsourcing to offshore virtual assistants (VAs).

When you choose to outsource offshore, you are going to encounter virtual assistants who are not familiar with our culture and language. Although, they speak English, generally, it is not their first language. This causes language barriers, communication gaps, and lack of understanding. Is the frustration worth the money you save? Keep in mind, offshore VAs’ cost of living is much lower than ours. They can afford to work for less money. If you choose to outsource confidential personal data offshore, it may not be protected. Firms in India currently are not equally subject to any extensive legislative or regulatory data-protection controls.

Offshore VAs work for an outsourcing firm and are not business owners. They do not have a vested interest in your business other than getting more projects. Most of us, onshore virtual assistants, are business owners; therefore, we understand the operations of a small business, as well as what is required to develop it. Our goals are to establish an ongoing business relationship with you in order to help you reach your goals. We want you to succeed in your business. Erin Blaskie of Business Services, ETC stated in her blog, “These companies are working day and night going through a wide variety of tasks just to get them back out the door. They aren’t spending the time to strategize and become a partner in your business. They are simply providing cheap labor.”

Another disadvantage is offshore virtual assistants can’t operate without access to the Internet. Last week on January 31, 2008, India had an Internet outage due to snapped cables in the Mediterranean Ocean. You can read the entire article here: http://www.foxnews.com/story/0,2933,326988,00.html. Onshore virtual assistants’ Internet providers are their phone companies, cable companies or satellite providers. We are not at the mercy of a cable under the ocean.

There are several disadvantages to offshore outsourcing, including drastic differences in time zones. The one main advantage to outsourcing to offshore virtual assistants is saving money. The old adage is true. “You get what you pay for.”

Rita J. Cartwright, Owner
RJ’s Word Processing Services
Your Business Success Is Our Success
http://rjswordprocessing.com
866-651-3073